What will arrival look like?
Entry and exit is through the main College door, do read the latest signage at the entrance which will detail what to do next.
What do I do if I need to cancel my course at short notice?
Please contact the bookings office by email [email protected] and refer to our cancellation terms.
Will I be given a safety induction before my course?
Yes. The tutor will give a course induction once you’ve reached the workshop. Each workshop has its own safe method of working, this is based on equipment, the nature of the course and the facilities in the workshop. Your tutor will explain these as part of the course induction along with other safety matters.
If I’m staying at the college, will my room be serviced?
Yes. We will be servicing rooms daily. On the rare occasion we are unable to we will be able to provide you with fresh towels and coffee, tea etc. If you would prefer that we didn’t enter your room and supplies be delivered, please let [email protected] know in advance or let student welcome know upon arrival.
What can I expect lunch service to be?
Your tutor will advise you of your tea breaks and lunch upon the start of the course. We will endeavour to deliver as wide and varied a choice that is possible while still catering for dietary needs and allergies, please inform the bookings team of any dietary requirements at the time of booking.
If I need to book a mobility scooter will this option still be available?
Yes. If you’d like to request to book one of our mobility scooters please request this at the time of booking or email [email protected].
Will the Craft Shop be open?
Yes, students are free to visit the shop whilst their course is running. Our Craft Shop is open Mon - Fri 8:30am-2pm.
Will the library be open?
Students wishing to use the library should ask at the Student Welcome desk for details.
Will the IT suite be open?
Yes, the IT suite is open and available to use for the duration of your course.
Will the Bar be open?
The Bar is open 7 days a week 5pm – 11pm Monday – Saturday and 5pm – 10:30pm on Sunday.
What should I do if I feel unwell throughout my course?
Let our friendly Student Welcome Officers know at the front desk as soon as possible, and they will be able to assist you with the next steps.
Can I still walk around the Gardens during my visit?
Yes, we hope you get time to visit the Gardens during your course.
Who can I speak to if was not entirely happy with my course?
If you weren't completely satisfied with your course and would like to raise an issue, please contact the bookings office at [email protected].
Where do I go when I arrive for my short course?
When you arrive at the Bloomsbury campus, please come to reception at the front entrance.
What are the studios like?
Our wifi-enabled studios are light, spacious, and air-conditioned, with stunning views of London's cityscape. All courses use the same studio facilities as the degree-level students.
Read more about our facilities
What is included in my course?
The course fee covers tuition and materials where stated. You will need to bring all other items listed under the ‘Materials to bring’ section on the course details.
What do I do if I need to cancel my course at short notice?
Please contact the Bookings Team with the details of the course you are booked on.
Read more about cancelling your short course here
Who can I speak to if was not entirely happy with my course?
If you weren't completely satisfied with your course and would like to raise an issue, please contact the bookings office at [email protected].